Refund & Cancellation Policy
Last updated: September 17, 2025
1. Overview
At NAMODOT IT Solutions, we are committed to delivering exceptional quality in every project. We understand that circumstances may change, and this policy outlines the terms under which refunds and cancellations are handled.
Please read this policy carefully before engaging our services. By making a payment, you acknowledge and agree to the terms below.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
Eligible for Refund
- Service not initiated — if no work has commenced and you cancel within 48 hours of payment
- Duplicate or accidental payment — verified through payment records
- Service not delivered — if NAMODOT fails to deliver the agreed-upon deliverables within the specified timeframe (subject to review)
- Significant deviation from agreed scope — if the delivered work substantially differs from the documented project agreement
Not Eligible for Refund
- Work already completed or delivered as per the project agreement
- Change of mind after work has commenced
- Delays caused by the client (e.g., late feedback, content not provided)
- Customized or bespoke solutions built to your specifications
- Third-party costs already incurred (e.g., domain registration, hosting, software licenses, API subscriptions)
- Internship program fees after the program has started
- Requests made after 7 days of final delivery
3. Cancellation Policy
You may request cancellation of a service at any time by contacting us. The following terms apply:
| CANCELLATION TIMING | REFUND AMOUNT |
|---|---|
| Within 48 hours of payment (no work started) | 100% refund |
| Before 25% of project completion | 75% refund (minus costs incurred) |
| Between 25% – 50% of project completion | 50% refund (minus costs incurred) |
| After 50% of project completion | No refund |
| After final delivery | No refund |
Project completion percentage is determined by NAMODOT based on documented milestones and deliverables outlined in the project agreement.
4. How to Request a Refund
To initiate a refund request, please follow these steps:
Send a Written Request
Email us at namodot01@gmail.com with the subject line "Refund Request – [Your Name / Project Name]".
Include Required Details
Provide your full name, contact details, payment reference/transaction ID, service description, and reason for the refund.
Review Period
Our team will review your request within 5–7 business days and communicate the decision via email.
Refund Processing
If approved, the refund will be processed to your original payment method within 7–14 business days.
5. Refund Method
- Refunds will be credited to the original payment method (bank account, UPI, or card) used during the transaction.
- Processing time may vary depending on your bank or payment provider (typically 7–14 business days after approval).
- NAMODOT is not responsible for delays caused by banks or third-party payment processors.
- Transaction fees or gateway charges (if any) may be non-refundable.
6. Internship Program Refunds
- Free Internships: No payment is involved, hence no refund is applicable.
- Paid Internship Programs: A full refund is available if cancelled within 48 hours of registration and before the program commencement date.
- Once the internship program has started, fees are non-refundable.
- Certificate fees (if applicable) are non-refundable once the certificate has been issued.
7. Dispute Resolution
If you are dissatisfied with the refund decision, you may escalate the matter by:
- Requesting a re-review by writing to namodot01@gmail.com with additional supporting documentation.
- All disputes shall be resolved through mutual discussion and good faith negotiation.
- If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Tiruchirappalli (Trichy), Tamil Nadu, India.
8. Modifications to This Policy
NAMODOT reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be reflected on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
For refund inquiries, cancellation requests, or any questions regarding this policy, please reach out to us:
COMPANY: NAMODOT IT Solutions
EMAIL: namodot01@gmail.com
PHONE: +91 9786172510 / +91 97915 57317
ADDRESS: 21/13 Periyasamy Tower Road, Chathram, Trichy – 620002, Tamil Nadu, India